Effective Date: October 22, 2023
Thank you for choosing Campover. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy with prepaid shipping to make your shopping experience worry-free.
1. Eligibility for Returns:
- Products must be in their original condition, unused, and with all original tags and packaging intact.
- Returns must be initiated within 30 days of the purchase date.
- Several types of goods are exempt from being returned:
- Perishable goods such as food, flowers, lip balm, scent rollers, newspapers, and magazines cannot be returned.
2. How to Initiate a Return:
- Contact our customer service team at firstname.lastname@example.org.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Our team will provide you with a prepaid shipping label for your return.
3. Return Process:
- Affix the prepaid shipping label to the package, ensuring the original packaging is secure, and the original shipping label is removed, or covered by the return label.
- Drop off the package at a designated shipping location or arrange for a pickup.
- Once we receive your returned item, it will be inspected for eligibility and condition.
- A refund will be issued to the original payment method within 10 business days after receipt and approval of the return.
5. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us at email@example.com within 72 hours of receiving your order.
- Provide clear photos of the damaged or defective item(s) and any relevant packaging.
- We will arrange for a replacement or refund within 14 business days.
- We currently do not offer exchanges.
- If you wish to replace an item, please follow the return process and place a new order.
7. Store Credit:
- At this time, we cannot offer a store credit.
At Campover, we value your satisfaction and want to ensure your shopping experience is enjoyable. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team at firstname.lastname@example.org.
We appreciate your business!
Note: This return policy is subject to change without notice. Please refer to our website for the most up-to-date information.
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